Reading Festival 2020

Richfield Avenue, Reading
Between Friday 28th Aug and Sunday 30th Aug 2020
Maximum of 4 tickets
Age restrictions apply-see info

Important Information

Reading Festival 2020 – Ticket Agents Information & FAQs.

Age restrictions
• Children aged 12 and under are free and do not need to purchase a ticket but must be accompanied by a ticket holding adult at all times. Wristbands, to write a mobile number on for children 12 and under in case they get lost or separated from their guardian, will be available from the wristband exchanges, arena entrances & welfare points on request.
• We do not accept any parental or supervisory duty of care or liability for any under 18s on site.
• Those aged 13 -15 must purchase a full priced Weekend or Day ticket and can only enter the campsites (weekend ticket holders only) and arena accompanied by a ticket holding adult (aged over 18). This adult must remain on site throughout the whole weekend as the guardian of the under 16-year-old.
• Those aged 16 or over on the day of arrival at the festival do not need to be accompanied by an adult but must be able to prove age if asked.

Ticket Limits

There is a ticket limit of 4 weekend or day tickets per person, per address and per credit card on this event.

Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by their ticket agent at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Ticket Types

All tickets must be exchanged for a wristband on first entry. Tickets must be given up by the customer in exchange for a wristband and cannot be retained.

• Weekend Tickets/Wristbands – allow access to campsites from 8am Thursday 27th August until midday on Monday 31st August and access to the arena on all show days. Weekend wristband allows unlimited re-entry to and from the site for the holder. There is no re-entry on ticket alone. Available via all agents. We do not sell a weekend ticket without camping.
• Early Entry Permits – only valid when presented in conjunction with a Weekend ticket. Allow access to campsites from 6pm Wednesday 26th August for people who want to set up camp early. Limited number available from limited agents.
• Day Tickets/Wristbands – allow access from 9.30am only on the day the ticket is valid for. Day tickets are not valid for camping even if the customer buys 1-day ticket for each day. Limited number available from limited agents.

Residents Tickets – there is no resident’s ticket. Residents of Reading who hold a ‘Your Reading Passport’ card can purchase 1 ticket per passport holder in person & on presentation of their card at The Hexagon for a discount – YRP holders can choose between day & weekend tickets subject to availability - limited number available from March 2020.

• Car Park Passes – can be purchased in advance from limited agents or on the gate for a higher price if still available. All customers must be sent a hanger to go in their windscreen and should never be sent a car park ticket.
• Campervan Passes - must be purchased in advance from limited agents. Campervan ts&cs are available separately. All customers must be sent a hanger to go in their windscreen and should never be sent a campervan ticket. All occupants of the vehicle must be weekend ticket holders.
• Coach & Ticket packages or coach only tickets - can be booked from nationwide destinations via Big Green Coach Company.
• Refresh Retreat Lockers – customers have the option to pre-book a locker at the festival which can be used to store small valuables and charge mobile phones. Customers can book these via Ticketmaster or directly through Lockerhouse. Customers will receive an e-mail booking confirmation from Lockerhouse and should never been sent a hard ticket.
• PLEASE NOTE: the locker sizes are 25cm wide x 15.5cm deep x 10cm high - so they are the right size for small valuables (mobiles, wallets, cameras) and if you wish to use the phone charger, you must bring your own USB cable. There is a left luggage facility on site too.
• Refresh Retreat Loos & Lounge access – weekend customers can pre-book a pass which gives access to fancy toilets throughout the weekend in Yellow & White campsites. Booking confirmations must be printed and exchanged for a wristband at the Refresh Retreat Exchange Booths.
• Refresh Retreat Silver Package – weekend customers can pre-book a pass which gives access to fancy toilets and showers throughout the weekend in Yellow & White campsites. Booking confirmations must be printed and exchanged for a wristband at the Refresh Retreat Exchange Booths.
• Refresh Retreat Gold Package – weekend customers can pre-book a pass which gives access to fancy toilets and showers throughout the weekend in Yellow & White campsites and includes a locker. Booking confirmations must be printed and exchanged for a wristband at the Refresh Retreat Exchange Booths.

Booking Fees – if customers do not wish to pay a booking fee there are a limited number of tickers available from the Hexagon Centre in Reading from March 2020.

Instalment Plans – customers can choose to pay for their Reading Weekend tickets over the course of instalments via Ticketmaster. Instalment plans end on May 31st.

Upgrades/Downgrades/Swaps/Exchanges
No upgrades, downgrades or partial payments are possible. Any requests for ticket swaps or exchanges should be made via the promoter’s ticketing event manager. New booking total must be equal value or higher than the original booking. Replacement tickets must be booked and paid in full before original or unwanted tickets can be refunded. Both booking reference numbers must be provided before any request can be approved.

Opening times
• Campsites – open 6pm Wednesday 26th August for Early Entry Ticket holders only.
• For all Weekend ticket holders without early entry permits, the campsites open at 8am on Thursday 27th August.
• All campsites close at midday on Monday 31st August.

The arena opens & closes:
Friday – arena entrances open approx 11am – stages finish approx. 11.30pm – arena closes 4am
Saturday - arena entrances open approx 11am – stages finish approx. 11.30pm – arena closes 4am
Sunday - arena entrances open approx 11am – stages finish approx. 11.30pm – arena closes 4am
Please note these times are approximate and subject to Health & Safety checks prior to each opening.

Gates – there are public 3 entrances at Reading
Red Gate for pedestrian and shuttle bus access
Green Gate for pedestrian and shuttle boat access from the Green car parks
White Gate for campervans and vehicle access only from the White car parks

Not all gates are open for 24 hrs so customers should be advised to check the websites closer to the festival for gate opening hours

Camping
No one will be able to camp without a Weekend Camping wristband. You will not be able to camp with a Day Wristband. No rogue camping will be tolerated. No under 16s can camp unless they are accompanied by an adult. There are a number of different coloured campsites but you do not need to specify where you want to camp before you arrive at the festival. Popular campsites fill up quickly so if you want to camp in a specific area it may be worth buying an Early Entry pass to arrive on Wednesday. Early Entry passes are only valid for use between the gate opening time and 8am on Thursday morning. No one without an early entry pass can enter during this priority period.



Children
There is no children’s area at this festival and there is no Family Camping either. We would suggest that this event is not suitable for young children. Children aged 12 and under do not need a ticket and will not be issued with a wristband but must be accompanied by a ticket holding adult at all times.

Terms & Conditions of Entry (including permitted and banned items)
Customers should be directed to our T’s & C’s prior to purchase. If you are unable to display our Terms & Conditions of sale & entry on your website, please direct customers to the Reading website for the full Terms & Conditions. There are separate Weekend and Day ticket terms & conditions for Reading.

Campervans – White campervan pass
Customers will need to purchase a full weekend ticket first. Every occupant of the campervan or caravan must be in possession of a valid weekend ticket. The Campervan Pass is simply a supplementary pass sold per vehicle. If customers intend to sleep in their campervan or caravan, they need to pre purchase a campervan pass which will need to be clearly displayed in the windscreen of their campervan on arrival at the site assuring them of a place in the campervan field. No vehicles are permitted in the standard campsite and one will not be permitted to sleep in the car park. Please see the Campervan Terms & Conditions on the Reading website for more information.

Transport
• White Carpark – weekend ticket holders only. Camp in White campsite or walk over bridge to access other campsites.
• Green Carpark – weekend & day ticket holders. Shuttle boat from carpark to Green Gate.
• There is a Parents/friend drop off/pick up point at Hills Meadow closest to Green Gate
• Coach & shuttle bus travel – drop off at Rivermead Coach park adjacent to Red Gate
• Train – shuttle bus from the railway station or walking distance to Red Gate
• Taxis - Private hire drop off/pick up is on Cremyll Road, off Tessa Road closest to Red Gate.
• Taxis - Hackney Carriages/black cabs drop off/pick up - is in Tessa Road closest to Red Gate

Alcohol
Under 18s will not be able to bring, buy or consume alcohol on site. The bars will ask for ID for anyone who looks under 21. An optional Over 18 wristband will be available free of charge from inside the site for over 18’s who look under 21 but do not wish to carry proof of age around with them. This will be available to anyone who can prove (using a valid ID) that they are 18 or over on the day they wish to obtain the over 18’s wristband, including those who have their 18th birthday during the festival. These wristbands are only available to Weekend ticket holders from the Over 18s exchange near the arena entrance. Forms of ID we accept: Current Drivers licence, Current Passport, Ministry of Defence ID Card, Overseas National ID cards plus cards bearing the PASS Scheme hologram www.pass-scheme.org.uk

Bags
We strongly advise you do not bring a bag into the Arena as there will be long queues while all bags are searched. There are fast track lanes for those without bags. If you do wish to bring a bag into the Arena it must be no bigger than A4 sized (8.27”x11.69”).



Day Ticket Entry
Day ticket holders should be aware that some of the main arenas are tented and have limited capacities. Tickets holders should allow ample time to enter and find the arena their favourite acts are playing to arrive early enough to ensure the tents are not already full.

Lost or stolen Tickets
We do not offer duplicates or replacements for lost or stolen tickets under any circumstances

Lost & Stolen tickets will not be replaced - this also applies to tickets which have been left at home, lost or miss-delivered by Royal Mail, or lost at any point prior to being exchanged for a wristband, including in the queue lanes, either before or after the ticket scan point.

Ticket holders are responsible for their tickets until exchanged for a wristband on first time entry. Weekend wristbands allow access to and from the event. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced.

A physical ticket is required for entry. We don't accept e-tickets, mobile tickets or booking confirmations.
We do not accept printed confirmation e-mails as proof of purchase. Tickets must only be submitted to staff once inside a wristband exchange tent.

On site Box Office & Ticket Collection facilities
There is no box office at the festival site for the sale or collection of tickets. We do not offer a collection/cobo/willcall facility for customers on site so please ensure all tickets are posted out in advance. Overseas customers who are unable to receive their tickets in advance, will be directed to an overseas ticket collection point location TBC. This will be staffed by Ticketmaster staff and further details will be sent to overseas customers via e-mail closer to the event. If a customer does not have a ticket which has been purchased in advance, they will not be admitted to the site as there will be no tickets or returns on sale at the festival.

Dupes
We do not offer replacement tickets under any circumstances, this includes those who have lost their tickets, allegedly had their tickets stolen or who have not collected their tickets from a Royal Mail sorting office. If Royal Mail claims to have lost an item containing a customer’s tickets, we would require the ticket agent to claim compensation from Royal Mail in order to refund the customer. You are responsible for the security of any ticket stock we send you and tickets should be stored securely within an adequate stock control system. Tickets lost by an agent prior to dispatch to customers cannot be replaced and agents will be liable for any losses.



Ticket refunds or returns
Tickets are non-transferable. We do not take returns and cannot change a ticket if a customer has booked incorrectly. No refunds other than on cancellation, substantial alteration or by special exception determined by the promoter.

In the case of cancellation, substantial alteration or by special exception refunds should be obtained from the point of purchase no later than three months from the last day of the event. A minimum of the face value of the ticket will be refunded. Refunds of booking fees per ticket are subject to the Terms and Conditions of the point of sale.

Secondary ticket agents and the resale of tickets
We allocate tickets to a limited number of official agents. We do not condone or endorse the resale of any of our tickets via any secondary ticketing channels. You are not permitted to use any of the allocation that we give you to sell our tickets for anything other than the prices stated on our event schedule via your own website, call centre and/or walk in outlet. The maximum ticket limits must be adhered to and any multiple bookings should be cancelled and refunded before the event. Any agents found to be facilitating touting on any scale will not be offered an allocation for any future Festival Republic events.

Letters of Authorisation
Please send requests for LOA to the promoters for approval. For Reading, these can only be requested by customers with overseas addresses who will be eligible to use the Overseas Ticket Collection Point.

Wristbands
Tickets must be surrendered & exchanged for a wristband at the entrance to the campsites. To be valid, tickets must be presented in full including the ticket stub so please ensure that the customer is issued with the entire ticket.

Onsite Facilities
Bars, Cash Points, First Aid and Paramedics, Food and Non Food stalls, Information Tent, Property Storage, Lockers including phone recharging facilities*, Merchandise, Showers*, Welfare Tent, Fun Fair, Cinema, Water refill points, onsite Supermarket, Recycling points
* not available to day ticket holders
Eviction Policy
As well as for inappropriate/anti social behaviour, anyone seen on site without a valid wristband will be ejected. There are multiple ejection tents on site and a formal ejection policy for festival goers that are seen displaying, or inciting, inappropriate, offensive or illegal activity. If you are ejected, you will not be permitted back to your tent to collect your belongings. Instead, you will be offered a phone call to a friend on site who will have to pack your stuff down and take it home for you. Those evicted will not be readmitted to the event and tickets will not be refunded.

Water
There are free drinking water points throughout the campsites and arena in most cases, next to the toilet blocks. They are all signed as suitable for drinking and the supply is tested daily.

Toilets & Showers
There are toilet blocks throughout the campsites and arena. You should bring your own toilet paper.
There are blocks of free, hot, male and female showers in the Yellow campsite and in White campsite.
The showers will open at 6am–8pm, with breaks for cleaning


Seating
Reading Festival is an open air non seated event

Running Orders
We do not have the line up times in advance. Programmes & line ups will be available to purchase on site and displayed in the information tents daily.
Any changes to the running order are passed on to the Information Tents and should also be posted on the large information boards situated throughout the site.

Weather Policy
There is no refund or exchange available; the event will go ahead regardless of rain etc. Please dress for the prevailing weather conditions. Bring sunscreen and wellies. Bear in mind that the site is a farm and so ground conditions will be affected by the weather.

Cameras
Cameras are normally permitted for personal use. Cameras with telephoto lenses will not be allowed through the arena entrance. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

Welfare
Help maps are displayed around the site with welfare facilities clearly marked. Onsite assistance is provided by welfare teams, campsite assistance teams, British Red Cross Safe Mates, The Salvation Army, The Samaritans and Street Pastors.

Lost Property
Customers with lost property queries during the event should be directed to the Waves Lost Property Tent. Lost Property enquires after the event should contact lostproperty@wavesltd.org

Information Line
For any questions that you cannot find the answer to please call the Festival Republic Information Line on 020 7009 3001 – open Monday to Friday 10am – 6pm

No unaccompanied under 16’s are allowed on site.
Under 16’s must be accompanied by a paying ticket holder aged 18+ who must remain on site for the duration of the event as the guardian of the Under 16 year old.
Under 13’s (12 yrs and under) are admitted free, but must be accompanied by a paying ticket-holder over 18 at all times.
If you are unable to prove that you are 16 or over and you aren’t accompanied by a ticket holding adult, you will be refused entry.
Parents may be asked to provide ID with proof of age if the child appears to be over 12 but doesn't have a ticket.
Don't take any chances - bring proof of age.


Please note - You are booking tickets for Reading Festival in Reading, Berkshire
Weekend Tickets include access to the festival campsites
Weekend Tickets are valid for entry from 8am on Thursday 27th August 2020 (or 6pm on Wednesday 26thAugust 2020 for customers who also have an early entry pass for priority access to the campsites).
Tickets are not transferable and only valid when purchased from official agents of Festival Republic.
Lost & Stolen tickets or will not be replaced – this also applies to tickets which have been left at home, lost or miss-delivered by Royal Mail, or lost at any point prior to being exchanged for a wristband, including in the queue lanes, either before or after the ticket scan point.
Ticket holders are responsible for their tickets until exchanged for a wristband on first time entry. Weekend wristbands allow unlimited access to and from the event. Reading Festival will not replace lost or stolen tickets or wristbands regardless of proof of purchase. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced.
A physical ticket is required for entry. We don't accept e-tickets, mobile tickets or booking confirmations
Refunds are only considered on major cancellation, substantial alteration or by special exception determined by Festival Republic

MPORTANT DELIVERY INFORMATION
• Please note that any essential information regarding your order will be e-mailed to the e-mail address you enter at the time of booking – please ensure you check your junk/spam folders for your booking confirmation and any other vital information regarding your booking that we may send you between now and the event date. If your e-mail address changes, please update your new address by contacting the ticket agent you booked through.
• If you have a UK postal address, your tickets will be sent to the shipping address you provide at the time of booking. If your address changes between the time of booking and 30 June, please update your new address with your ticket agent. If your address changes after 30 June, we can’t guarantee that tickets won’t be posted to your old address. After the 30 June please contact your agent to request an address change and check that your tickets haven’t already been dispatched. We would also advise using a postal redirection service to ensure you still receive your festival tickets if you move house.
• If you have an overseas postal address we are unable to send your tickets by post. Because there is no box office at Reading festival, your tickets will be held for collection at a venue near to the festival site – further details will be sent out closer to the event to the e-mail address you enter at the time of booking.

Gigantic will dispatch all tickets for this show closer to the event using Royal Mail Special Delivery so you will need to sign for your tickets. We do not issue barcoded e-tickets for this event. We are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the show or, if you are travelling overseas in the days before you leave, please contact us. If you move house or change address, you must let us know in advance here. For further information and terms & conditions of sale + entry please visit www.readingfestival.com

Accessible Tickets

Disabled access customers wishing to attend for the whole weekend should first buy a Weekend Ticket
Please buy your festival ticket first – you can do this via our website. You will then need to apply for access to disabled facilities and/or a free PA ticket
The Access Requirements Form is not live yet, if you would like to be notified when it becomes available please email access@readingfestival.co.uk .
Please Note: Only buy your own ticket, do not buy a ticket for your PA as this will NOT be refunded if you are approved a PA ticket through the application. If you are not offered a free ticket for a PA but you still wish to bring someone, and the event has sold out by the time we inform you, we can make one ticket available to buy.
Any queries regarding the registration process, please visit: https://www.readingfestival.com/information-category/access-customers for more detailed information or telephone our Disabled Access Coordinators on 0207 009 3490 during office hours.

For car park passes, campervan passes, pre-bookable lockers, fancy loos, chargers etc please visit the official Reading website
https://www.readingfestival.com/tickets

Weekend Ticket
Include access to the festival campsites

£232.20 inc. booking fee

£215.00 face value

Weekend Ticket + Early Entry Package
Include priority access to the festival campsites

£257.20 inc. booking fee

£240.00 face value

Venue Address

Reading
UK
RG18EQ

Venue Information

No unaccompanied under 16s are allowed on site. Under 16s must be accompanied by over 18’s.

Children under 13 (12 years old and under) are free but must be accompanied by a paying adult. There may be exceptions to age restrictions/ticket requirements at one off events. Please refer to www.festivalrepublic.com for individual events.


Accessibility Information

Disabled Facilities are available " please call 020 7009 3000 for further information